Help & Support
Jump to account deletion instructions · Report a story or person · Cancel your subscription
Contact us
For help with Seashell, account issues, billing questions, or privacy requests, email sobersend@gmail.com. Please include:
- The email address tied to your account (if you have one)
- Your device (iPhone, iPad, or Android) and a short description of the problem
Answering a question without an account
If someone invited you to answer a question, open the unique HTTPS link they sent. You do not need an App Store account, login, or password. Questions? Email sobersend@gmail.com.
Sign-in
Owners create an account in the Seashell app with email and a password. After you enter those, we email a one-time code to finish sign-in.
Forgot password
- On the sign-in screen, tap Forgot password?
- Open the email we send, then choose a new password
If a reset email does not arrive, check spam and try again.
Delete your account
You can stop using Seashell at any time. To delete your account in the App:
- Open Settings
- Tap Delete My Account and confirm
This is the same for Owners and Contributors. If you are a Legend who uses the App, open the Legend’s Settings and tap Delete My Account.
What is deleted:
- If you are an Owner, your Circle and everything in it are deleted, and your plan is cancelled.
- If you are a Contributor, your account is deleted. What you added to the family’s Circle stays with the Circle.
- If you are a Legend, your account is deleted. Your stories stay with the Circle, and the Legend or the Owner can ask us to remove them.
If you just signed up and have not started a Circle yet, the same button is on the screens that follow sign-up. Deleting is immediate and cannot be undone.
What may be retained: Stripe, our payment processor, keeps its own billing records as the law requires. Backups or logs kept for security, fraud prevention, or legal compliance are removed per the Privacy Policy.
Prefer email? Email sobersend@gmail.com from the address linked to your account with the subject Delete my Seashell account, and we will help. If you were invited only as a Legend and never created an account, tell us the email or phone that received the invite and we will help locate that data. A parent or guardian can email us to delete a child’s recordings.
Report a story or a person
Seashell has zero tolerance for objectionable content and abusive users.
- To report a story, open the story’s menu and tap Report This Story.
- To report a person, tap Report followed by their name.
- Or email sobersend@gmail.com with what you saw.
Our team reviews reports within 24 hours and removes content and people that break the rules in our Terms of Service. The person who started a Circle can also remove members from it.
Cancel your subscription
Only the Owner (the person who started the Circle) pays for Seashell. Invited Legends and Contributors never pay. To cancel:
- Open Settings, then Plan & Billing
- Tap Manage Billing to open Stripe’s secure billing portal, then cancel your plan
If you started Seashell for yourself as the Legend, open the Legend’s Settings, then Plan & billing, then Manage Billing.
Cancelling stops future charges. For billing or refund questions, email sobersend@gmail.com.
Optional SMS
Texts from Seashell are optional. Reply STOP to cancel, HELP for help, or email sobersend@gmail.com. Details: seashell.family/sms.